801.953.1570 1058 East 900 South Salt Lake City, 84105
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CELEBRATED. UNIQUE. PERSONABLE. FINALLY
Copyright © M. Scott Salon, LLC
Personal Studio of KUED-TV's Key Hairstylist / Fashion Hairdresser Scott M
and His Talented Protégés
Enhanced Coronavirus/Covid-19 Restrictions, Policies and Work Practices Are In Place
Please Visit Our CORONAVIRUS PAGE for Details. ~5/1/2020
Your privacy, and that of our staff, are important to us- as is the integrity of your personal information. Our salon Rules of Professional Conduct forbids any staff member from requesting, possessing, or using your personal contact information (email / cell phone / social media details), and may not contact you for any reason other than salon-related business. Only Scott M or his administrative staff are allowed access to, and use of this information.
From requesting or exchanging personal cell, email, or social media details with any staff member and
don't offer yours to employees.
Requesting or Accepting Your Personal Information
May Result In An Employee's Termination
In order to ensure an organized, coordinated response to your needs, we especially ask that your booking requests be made via our business emails, website, or via our business telephone ONLY, and NOT via personal texts or calls with your stylist.
CLIENT BOOKINGS and CREDIT CARD INFO
ALL booking requests with salon Associate Staff in general, and with Scott M specifically require a credit card to be held safely on file. This payment information will be held securely on file and may be used for your convenience in the future for "Sign And Dash" payments, special event registrations, and all telephone/email product purchases, pre-orders, special orders and gift certificate purchases. It will also be used to facilitate enforcement of our Cancellation Policy (see below).
SAME-DAY CANCELLATIONS and NO-SHOWS
PLEASE BE RESPECTFUL OF OUR TIME
We are a small, private studio with a busy schedule. Short-notice cancellations or reschedules, and "No Shows" are especially destructive to our day. When you ask us to book time on our schedule for your own needs, we pledge to be here, ready and prepared for you. Additionally, when you book time on our calendar you force other clients to seek alternate scheduling arrangements because the day/time has been dedicated to your own services, exclusively.
We are unable to accommodate same-day cancellations and no-shows. This includes complimentary consultation bookings. A call in lieu of your attendance is kindly requested 24 hrs prior to your booking and, failing this, a fee will be charged against your bank card on file. Effective Jan 2020 this will be:
If appropriate, and at the discretion of management or Scott M, you'll be billed the appropriate charge, and a convenient link will be provided for payment. In the event your bank card is on file, you'll be charged automatically, and a sales receipt emailed to you. In any event charges must be paid within 24 hours of your missed appointment. If you are invited to re-book your appointment, the following will apply (men's haircuts are excepted; NO refunds are given):
If payment is not received, your balance may be forwarded to our attorney for collection. We reserve the right to remove all offered credits should such action be necessary, and the full amount due plus costs of collection (including but not limited to attorney's fees) will be owed.
CREDIT CARD SERVICE FEE
We must unfortunately charge a moderate surcharge of 3% for all client credit/debit card payments to recover similar fees charged by credit card processing companies.
All credit/debit cards are always welcome, however you are welcome to avoid this nominal processing surcharge when paying via cash or check.
Our automated system will attempt to send you reminders first via email, then text, and finally via an automated phone call, respectively until you confirm your attendance beginning 7 days prior to your appointment. You may cancel any further reminder(s) by confirming your appointment in response to any particular reminder sent.
Please be advised that new clients who have received several reminders without confirming
their first appointment risk having their appointment cancelled.
Please carefully note your planned appointment in your personal calendar. Failure to receive a reminder is not regarded as an excuse for your absence to an appointment scheduled at your request. For your convenience, most text and email correspondence related to your bookings provide you with a convenient link to add your appointment to your own calendar.
MINIMUM CHARGES FOR CUT/COLOR or COLOR-ONLY SERVICES
Each stylist has a minimum charge for "color-only" or "color and cut" services based on 2.5-3.0 hrs per appointment vis-a-vis their earned price point. For our stylists, this is between $50-$100/hr. The minimum hourly rate for services with Scott M is higher, while apprentice-level services are lower. Should your color service require additional time and materials and exceed the general usual timing for the service booked, or in the event additional services are elected or additional materials are commensurate with the service, a surcharge will be added to to compensate for service overtime, such additional materials as necessary and other misc. charges per your stylists earned price point. ~as of 10/1/2021 and subject to change.
Add-Ons, Upgrades and Comments and Additional Policies
NEVER TEXT, CALL, OR CONTACT VIA SOCIAL MEDIA ANY SALON EMPLOYEE
Please, Let's Respect Privacy, Courtesy and
You may find it convenient, but if we're NOT working, we're with our families and friends.
If we ARE working, we're with clients and are focused on that client's needs.
To Create an appointment,Book Online or Call/Text the Salon
To Reschedule or Cancel an Appointment, simply:
Respond to any Reminder you've received
Depending on the time window, the system may allow you to conveniently reschedule yourself automatically
Refer to your originally emailed Booking Confirmation to manage your appointment
You May Always Call or Text the Salon and We'll Gladly Assist You