CLIENT BOOKINGS and CREDIT CARD INFO
ALL booking requests with salon Associate Staff in general, and with Scott M specifically require a credit card to be held safely on file. This payment information will be held securely on file and may be used for your convenience in the future for "Sign And Dash" payments, special event registrations, and all telephone/email product purchases, pre-orders, special orders and gift certificate purchases. It will also be used to facilitate enforcement of our Cancellation Policy (see below).
Clients who don't wish their bank card be held on file may choose instead to prepay for their services
by purchasing a gift certificate for their own use.
SAME-DAY CANCELLATIONS and NO-SHOWS
PLEASE BE RESPECTFUL OF OUR TIME
We are a small, private studio with a busy schedule. Short-notice cancellations or reschedules, and "No Shows" are especially destructive to our day. When you ask us to book time on our schedule for your own needs, we pledge to be here, ready and prepared for you. Additionally, when you book time on our calendar you force other clients to seek alternate scheduling arrangements because the day/time has been dedicated to your own services, exclusively.
We are unable to accommodate same-day cancellations and no-shows. This includes complimentary consultation bookings. A call in lieu of your attendance is kindly requested 24 hours prior to your booking (or in the event you've booked a Brazilian Blowout or keratin smoothing service, 48 hrs) and, failing this, a fee will be charged against your bank card on file. Effective Nov 2023 this will be:
If appropriate, and at the discretion of management or Scott M, for cut/color or color-only and smoothing services booked you'll be billed the appropriate charge, and a convenient link will be provided for payment. In the event your bank card is on file, you'll be charged automatically, and a sales receipt emailed to you. In any event charges must be paid within 24 hours of your missed appointment. If you are invited to re-book your appointment, the following will apply (men's haircuts, women's cuts, blowouts and consultations are excepted; NO refunds or credits are given):
If payment is not received, your balance may be forwarded to our attorney for collection. We reserve the right to remove all offered credits should such action be necessary, and the full amount due plus costs of collection (including but not limited to attorney's fees) will be owed.
CREDIT CARD SERVICE FEE
We must unfortunately charge a moderate surcharge of 3% for all client credit/debit card payments to recover similar fees charged by credit card processing companies. All credit/debit cards are always welcome, however you are welcome to avoid this nominal processing surcharge when paying via cash or check.
Our automated system will attempt to send you reminders first via email, then text, and finally via an automated phone call, respectively until you confirm your attendance beginning 7 days prior to your appointment. You may cancel any further reminder(s) by confirming your appointment in response to any particular reminder sent.
Please be advised that new clients who have received several reminders without confirming
their first appointment risk having their appointment cancelled. Additionally, should ANY client ignore direct communication from Scott M or his administrative staff regarding important messages related to their appointment, they risk having their booked session summarily cancelled.
Please carefully note your planned appointment in your personal calendar. Failure to receive a reminder is not regarded as an excuse for your absence to an appointment scheduled at your request. For your convenience, most text and email correspondence related to your bookings provide you with a convenient link to add your appointment to your own calendar.
MINIMUM CHARGES FOR CUT/COLOR or COLOR-ONLY SERVICES
Each stylist has a minimum charge for "color-only" or "color and cut" services based on 2.5-3.0 hrs per appointment vis-a-vis their earned price point. For our stylists, this is between $75-$150/hr. The minimum hourly rate for services with Scott M is higher, while apprentice-level services are lower. Should your color service require additional time and materials and exceed the general usual timing for the service booked, or in the event additional services are elected or additional materials are commensurate with the service, a surcharge will be added to to compensate for service overtime, such additional materials as necessary and other misc. charges per your stylists earned price point. ~as of 1/1/2023 and subject to change.
CLIENTS ARE HEREBY NOTICED
WE DO NOT COPY or REPLICATE LOOKS FROM PHOTOGRAPHS
We Do Our Own Artistic Work, and Don't Copy Other Artist's Work
While photographs can be a useful communication too, they can also be a hindrance. We also prefer to use words, and helpful descriptions within a constructive and informative client/stylist dialogue to ascertain:
1. What is reasonably achievable.
2. What the stylist is comfortable with doing vis-a-vis their skill sets, the materials available, and session time constraints.
3. What is do-able within the client's budget.
4. The extent of damage the target look may, in fact, be difficult to avoid.
5. The "fit" of the target look as regards the client's hair, lifestyle, career, and the styling regimen required, etc.
Hair cutting and coloring is a very complicated art and your current hair, its condition, and other factors may not provide a reasonable expectation of success in an attempt to do so. Do not be fooled by photographs- most of the looks you find are the result of editing, filtering, and the look may be the result of enormous expense and hours of hard endeavor, may be the result of multiple sessions, and multiple stylists. The look you've chosen for yourself may be completely impracticable.
We will NEVER agree nor contract to exactly reproduce a look you have found on the internet, including but not limited to Facebook, Instagram and other social media outlets, or photos with exemplars of your coloring from 10+ years previous, and no employee is permitted to make a declaration in contravention to this. This includes upstyles, cutting, and coloring. If you point to a photo that you've found on the internet and want us to transform you into that image, we'll FIRST tell you if the look is achievable, and if we are comfortable with our ability to achieve that goal. If we agree to move forward with the service, we'll strive arduously to achieve the goal- but if it cannot be achieved, either in a single or over multiple sessions, you agree and understand that we will have done our best. If the finished look is not what you interpret from the photograph, or via discussions with your stylist, you agree and understand we will have provided our best efforts for you, and we understand you may need to avail yourself of another salon/stylists services in your continued quest to achieve that look. Our services are not contingency-based, or reliant on our ability to match a target look. in booking your appointment, you agree and pledge to pay us for our services and hard work- not whether or not it exactly matches said target look.
Most hair coloring successes are the result of color journeys, and are NOT a result of a single-session event. Our staff make careful record of your cut, techniques employed, materials used, timings observed, and more. Rest assured that all colors and cuts can easily be adjusted on your next scheduled appointment.
NEVER TEXT, CALL, OR CONTACT VIA SOCIAL MEDIA ANY SALON EMPLOYEE
Please, Let's Respect Privacy, Courtesy and
You may find it convenient, but if we're NOT working, we're with our families and friends. If we ARE working, we're with clients and are focused on that client's needs.
To Create an appointment,Book Online or Call/Text the Salon. To Reschedule or Cancel an Appointment, simply input the appropriate response to any reminder you've received.
Personal Studio of KUED-TV's Key Hairstylist and Celebrity Fashion Hairdresser
and His Talented Protégés
801.953.1570 1058 East 900 South Salt Lake City, 84105
Follow Us, Join Us, Like Us, and More
CELEBRATED. UNIQUE. PERSONABLE. FINALLY
Copyright © M. Scott Salon, LLC
Your privacy, and that of our staff, are important to us- as is the integrity of your personal information. Our salon Rules of Professional Conduct forbids any staff member from requesting, possessing, or using your personal contact information (email / cell phone / social media details), and may not contact you for any reason other than salon-related business. Only Scott M or his administrative staff are allowed access to, and use of this information.
From requesting or exchanging personal cell, email, or social media details with any staff member and don't offer yours to our employees.
Requesting or Accepting Your Personal Information May Result In An Employee's Termination
All current and pending clients are automatically added to our mailing list. This is used for important communications, as well as to inform our clientele of promotions and periodic policy updates and other, informative and helpful messages. Your personal email details are closely protected by our salon and database administrators. You may easily opt-out at any time.